At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.

Job Description

Performs a wide variety of tasks involving the coordination of customer service inquiries and problems. May provide any or a combination of the following: researches and responds to customer inquiries either in person, by telephone or by correspondence.

Job Requirements

Analyzes individual accounts, assists in solving customer problems and initiates action for repair, replacement return or field service as guided by customer service policies, completes forms and obtains signatures and documentation when necessary, or refers highly unusual situations to higher authority for review and reconciliation Performs activities associated with the receipt, booking and processing of sales orders Receives sales orders from customers, sales staff or distributors via phone, mail or direct contact Reviews orders for correct price, number and descriptions per standard catalog listings Ascertains related data such as ship to, bill to and quantity Prepares entries to associated records, documents and logs such as sales order log, booking records and customer logs May prepare initial recommendations for review, also discusses and recommends types of account information and services Maintains associated records and logs of activity Under close supervision, handles a variety of customer service inquiries and problems on the telephone Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation Reviews and troubleshoots customer problems and initiates standard action for replacement or return as guided by customer service policies Performs routine tasks related to the receipt and processing of sales orders Refers complex or difficult customer inquiries to seniors

Job Qualifications

Requires excellent verbal and written communication skills and good organizational skills; word processing, 10-key experience and may require familiarity with CRT Basic reading, writing and math skills 0-2 years of experience dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. doTERRA's Contact Center in Budapest opened in 2020, and since then we have welcomed more than 350 colleagues to support our members and customers across Europe in 23 languages. Our role is to help customers with questions related to their orders, packages, online accounts, products, and overall doTERRA experience. We do this with empathy, patience, and a genuine willingness to support them throughout their journey. Our team is diverse, energetic, and truly international. We are looking for people who enjoy helping others, are eager to learn, and are passionate about delivering high-quality customer service. In addition to our contact center teams, we also offer supporting roles such as trainers, shipping specialists, knowledge base specialists, and other operational positions. We are proud that many of these opportunities are filled internally, giving our employees the chance to grow and build their career within the company. Our Budapest office is a modern and inspiring workplace located on the 3rd floor of the BudaPart Gate office building in the 11th district. Take a look at our videos to get a glimpse into life at doTERRA Europe Services, our office atmosphere, and the exciting events you may also get to be part of! Follow our facebook site here: @doterraeuropeserviceshungary doTERRA's Milton Keynes office is one of our key European locations, supporting our Western Europe markets and working closely with teams across the region. Since opening in 2018, the office has grown into a vibrant international hub with colleagues working across areas such as customer and leadership support, sales, marketing, events, operations, compliance, HR, finance, IT, and other business functions. Our team in Milton Keynes is professional, collaborative, and people-focused. We work together to support our Wellness Advocates, customers, and internal partners with care, ownership, and a strong service mindset. Whether someone joins us in a customer-facing, operational, creative, or specialist role, they become part of a supportive environment where teamwork and personal contribution truly matter. The Milton Keynes office offers a modern and welcoming workplace, designed to encourage collaboration, connection, and day-to-day teamwork. It is a place where people can grow their skills, work with international colleagues, and contribute to doTERRA's mission in a meaningful way. Take a look at our videos and photos to get a glimpse of life in our Milton Keynes office and the people who make it special.