Additional Information

Job Number

26093084

Job Category

Rooms & Guest Services Operations

Location Apaczai Csere Janos u. 4., Budapest, Hungary, Hungary, 1052 VIEW ON MAP (https://www.google.com/maps?q=Apaczai%20Csere%20Janos%20u.%204.%2C%20Budapest%2C%20Hungary%2C%20Hungary%2C%201052)

Schedule Full Time

Located Remotely? N

Position Type

Non-Management

POSITION SUMMARY

Budapest Marriott Hotel is currently looking for an ambitious and passionate At Your Service / Switchboard Agent who is committed to delivering exceptional guest experiences. If you enjoy connecting with people, solving requests, and creating memorable moments for guests from all around the world, we would love to welcome you to our team.

Join Marriott International , the world’s largest hospitality company, where your talent is recognised, your development is supported, and your career opportunities are endless.

Position Summary

As an At Your Service Agent , you will be the central point of contact for our guests, ensuring all requests and inquiries are handled efficiently and with genuine care. You will play a key role in creating a seamless guest experience by coordinating requests across departments and providing accurate information about the hotel and the destination.

Your responsibilities will include

Answering guest requests, questions, and concerns via telephone, email, chat, and mobile communication platforms

• Operating the
• hotel switchboard
• , directing calls to the appropriate department or extension
• Processing
• wake-up calls and guest messages
• accurately and in a timely manner

Taking and coordinating room service orders

Logging and tracking all guest requests in the hotel system to ensure timely follow-up

Providing information about hotel services, facilities, dining options, and local attractions

Coordinating guest requests with departments such as Housekeeping, Engineering, Front Office, and Food & Beverage

Ensuring every interaction reflects Marriott’s commitment to exceptional service and memorable experiences

Candidate Profile

Experience

• Previous experience in
• hospitality, call center, or customer service
• is an advantage

Skills

Strong communication skills (verbal and written)

Excellent listening and problem-solving ability

Attention to detail and the ability to multitask

Positive attitude and professional telephone manner

Comfortable working in a dynamic and international environment

Education & Languages

Good command of English is essential

Additional languages are considered an advantage

Why join Budapest Marriott Hotel?

Work in a vibrant international environment

Be part of the Marriott International global family

Opportunities for career development and internal promotion

Competitive compensation and benefits

A supportive team culture focused on growth and collaboration

If you are passionate about hospitality and enjoy creating memorable guest experiences, we look forward to receiving your application.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.